Posts Tagged ‘Do Not Call Compliance’

Australian National Do Not Call Registry

December 26th, 2009

You can bet that telemarketing companies in Australia are wishing they had a company like Do Not Call Compliance at their disposal right now! Recent reports claim that the well-known Australian Communications and Media Authority group, known as the ACMA recently failed to adequately educate consumers on what the Do Not Call Registry is and how to successfully use it to discontinue receiving telemarketing or solicitous calls.

The Australian version of the National Do Not Call Registry is known as the Do Not Call Register, or the DNCR, and is fairly new to the country. The Do Not Call Register was put into effect in the spring of 2007. Since its inception, Australian statistics report that 3.83 million numbers have been registered to the Do Not Call Register, out of an estimated 20 million eligible numbers.

However, the Australian Communications and Media Authority has now come under scrutiny for apparently failing to educate consumers on how the Do Not Call Register works. This means that consumers who may want to register their numbers on the list, or who may have registered their numbers but are still receiving unwanted calls are unaware of how to resolve their problems. Clearly, while the Australian Do Not Call Register is a step in the right direction, there is still work to be done.

If you manage telephone marketing representatives who make sales calls to residential (non-business) consumers to solicit a product or service, or if you make those types of calls yourself, give Do Not Call Compliance a call today. We would be happy to scrub all of your call lists against the American National Do Not Call Registry, ensuring that all of your calls are fully Do Not Call compliant. Please call us at 800-930-7252 today; we look forward to hearing from you.

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Wisconsin State Do Not Call List

December 3rd, 2009

Today, November 30, 2009, is the last day on which Wisconsin residents can opt to have their phone numbers put on the Wisconsin State Do Not Call List. Wisconsin residents are given this opportunity every two years, although this year the rules are a bit different.

Though Wisconsin natives will still have the opportunity to block calls from companies and solicitors, the Wisconsin State Do Not Call Compliance laws do not apply to politicians, political parties, or non-profit organizations. Phone calls from these organizations will not be blocked and are not subject to state and federal Do Not Call Compliance rules.

If you place phone calls for a non-profit agency or political party, it may still be important to scrub your call lists for other states, which may or may not have rules similar to that of Wisconsin. We here at Do Not Call Compliance, however, will be happy to assist you in all your Do Not Call list scrubbing needs, and can help you decide which Do Not Call databases from particular states you need to scrub, or if you qualify as a political party or non-profit agency. For example, phone calls from the governor of your state may be exempt from the Do Not Call Compliance rules, but phone calls from a printing company that prints signs supporting the governor may not be exempt.

If you need telemarketing or lead lists scrubbed for Do Not Call Compliance, give us a call today at 800-930-7252. We would be happy to scrub all your lists and make sure you are fully compliant with all federal and state Do Not Call rules and regulations this holiday season.

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New Do Not Call Compliance Law Bans Pre-Recorded Telemarketing Calls

September 12th, 2009

Pre-recorded telemarketing calls have been practically banned per the Federal Trade Commission’s (FTC) new restrictions. They have been quite popular in recent years and have been widely thought of as an inexpensive and more efficient way for marketers to reach their target market as much and as often as they desire. Pre-recorded sales messaging systems, or voice broadcasting systems as they are often times referred, have allowed solicitors to reach thousands of prospects cheaply and efficiently thus generating a numerous amount of sales leads in a relatively small period of time and at a low cost. Unfortunately, however, the party looks to be coming to an end.

The FTC’s new do not call compliance laws and restrictions levied against pre-recorded solicitation messages went into effect on September 1, 2009, and ban these “robocalls” to consumers, unless the telemarketer has obtained written consent from every customer on it’s call list that he or she wants to receive these types of calls.  Telemarketers face fines of up to $16,000 per violation.

Unless a seller has obtained signed expressed written consent from the consumer that explicitly gives the seller the right to call the consumer using pre-recorded telemarketing calls, then the seller cannot use pre-recorded telemarketing calls to solicit to the consumer. This is also irrespective of whether or not the seller has an established business relationship with the consumer or not. Otherwise, the only other scenario in which pre-recorded messages can be legally transmitted to a consumer under the do not call compliance laws is in the case of purely informational messages; for example, an airline calling a consumer to inform them that their flight was cancelled or a consumer’s pharmacy using a pre-recorded message to call the consumer to letting them know that their prescription is ready for pick up.

It will be interesting to see what short and long-term effect this new FTC ruling will have on call centers and voice broadcasting companies both here and abroad.

References

http://www.consumeraffairs.com/news04/2008/08/telemarketing_rules.html

http://www.ftc.gov/opa/2008/08/tsr.shtm

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The Right Do Not Call List Scrubbing & Compliance Partner

July 18th, 2009

Understanding the “nuts and bolts” of do not call compliance to ensure that your company is compliant for both state and national do not call rules and regulatory statutes can be quite daunting to say the least. Add in the potential complexities of your outbound telephone marketing campaign, knowing that state do not call statutes vary from state to state and sometimes conflict with or override with the national do not call list rules, and it can be enough to send you over the edge!

And if that’s not confusing enough, depending on the type of equipment you are using to make your calls, the federal government may require you to perform do not call scrub operations to compare your call lists against additional databases. Between the state do not call lists, the national do not call list, the unique registration processes and requirements for each, and the required regular updates and maintenance you’re expected to uphold, it’s easy to become frustrated to the point of tears.

Fortunately, our total do not call compliance solution goes well beyond simple do not call software and do not call scrubbing. We offer total state and national do not call rules management, established business relationship management, Do Not Call Policy creation, Company Do Not Call List Management, Cell Phone Scrub capability and a stellar do not call compliance training and education. With our do not call scrubbing and total management services we will ensure that your company will become and remain compliant and that it is tucked firmly under the Federal Trade Commission’s TCPA Safe Harbor Protection Act. This will shield your company from the thousands of dollars of potential liability in the case of a do not call violation.

Ensuring do not call compliance best practices as they relate to your outbound calling campaign and similar arenas actually can be quite simple with the right call compliance management company by your side. It can also be quite affordable to achieve and maintain do not call compliance with the efficient and secure list scrubbing and compliance management services that we offer. Our easy-to-use do call list scrubbing system takes the headache out of call compliance and maintaining a do not call compliance.

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Raise the curtain for our new “Do Not Call Compliance” blog

June 30th, 2009

Clap. Clap. Clap…   Hello and welcome to the new “Do Not Call Compliance” blog. Here’s where you’ll find the latest & greatest news on everything about State and National Do Not Call Compliance – from cool product/service updates to interviews with Compliance Experts. (Yes there really are interesting people running around here starting with me of course).

We’ll be working hard to keep you updated on the ever-changing call compliance laws and industry news and updates and will try to make this blog a touch more interesting to read than your refrigerator’s user manual.

So bookmark this blog, email to a friend/colleague or add our RSS feed, and let’s pump up the volume on news at Do Not Call Compliance. And of course, we’d love getting your feedback at Do Not Call Compliance and this blog — and what you want to see discussed (and showcased) in the future.

Until next time friends…

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